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Privacy Policy

 
INTRODUCTION

D8 Made Limited is committed to protecting your personal information. It’s your information, and we respect that. Our Privacy Policy gives you detailed information on when and why we collect your personal information, how we use it and how we keep it secure. This Policy also sets out your right to request that we delete, update, transfer or provide you with access to your personal information. This Policy should be read alongside our Terms & Conditions. Please also note that this Privacy Policy only applies to personal information obtained by us – not information collected from your interactions with third parties.
 

WHO WE ARE AND HOW TO CONTACT US

The Sites (Stores, Website and App), and our Services (e.g. Personal Shopping, Alterations, etc.) are operated by D8 Made Limited. If you have any questions about this Privacy Policy or want to exercise your rights set out in this Privacy Policy, please contact us via office@d8made.com.
 

HOW WE COLLECT YOUR PERSONAL INFORMATION

Generally, we collect your information when you decide to interact with us. This could include purchasing online, over the phone, in person when you sign up to receive emails from us. We also look at how customers use our website, so that we can offer the best possible experience. We collect information in a number of ways which are listed below: When you register or use www.d8made.com (the "Website")

  • When you are registered on the D8 Made Limited customer relationship management system in store.
  • When you contact D8 Made Limited by telephone or email.
  • When you enter any event, prize draws or competitions run by D8 Made Limited.
  • When completing any surveys that we send to you for research purposes (although you are under no obligation to complete these).
  • When completing any forms for transactional, employment or other purposes.
  • When you buy products or gift certificates whether in-store or via the Website.
  • When you visit our website: we may use cookies to help make the experience of using our website better and to personalise the service you receive from us – this means we will remember your previous visits and track the pages on our website that you visit. For more information please see our Cookie Policy. When you visit www.d8made.com the D8 Made Limited web server may automatically record your public internet protocol ('IP') address. From time to time, we may also get data about you from third parties. This could include other partners that we have run partnerships, competitions and events with.
     
THE TYPES OF INFORMATION WE COLLECT

We only collect the information that’s necessary to carry out our business, provide the particular service you’ve requested and to keep you up to date about all the latest exciting D8 Made Limited news. Information we obtain directly from you:

  • Title
  • Name and Surname
  • Email address
  • Date of Birth
  • Contact phone number(s)
  • Purchase information
  • Interactions with us e.g. contacting our Customer Service
  • Payment details
  • Delivery address(s)
  • Billing address
  • Attendance at events
  • Preferred store, categories and brands
  • Automatically populated IP address* *When visiting our website we may collect an automatically populated IP address. An IP address is a unique number which allows a computer, group of computers or other internet connected device (such as your mobile or tablet) to browse the internet. We may also record the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version.
     
INFORMATION WE OBTAIN INDEPENDENTLY FROM YOU

Your information may be shared with us by independent organisations, for example other organisations that D8 Made Limited has worked with. These independent organisations will only do so when there is a lawful basis to do so. You should check their Privacy Policy when you provide your information to them, to understand fully how they will process and safeguard your data. These independent organisations may include third party organisations. We may combine information you have given to us with additional information made available from/shared with us by external sources. This will only be done when we both have a lawful basis to do so.
 

INFORMATION UPDATES

From time to time we may screen our database against recognised data files such as National Change of Address file to help us keep our database up to date.
 

SOCIAL MEDIA

Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp, Instagram or Twitter, you may give us permission to access information from those accounts or services.
 

INFORMATION AVAILABLE PUBLICLY

We may include information found in places such as Companies House and information that has been published in for example articles/newspapers/online.
 

ENSURING YOUR PERSONAL INFORMATION IS ONLY USED WHERE LAWFUL

In order for our use of your personal information to comply with applicable data protection law, that use by us needs to fall under at least one of the specific lawful reasons that are set out in applicable data protection law. Examples of these lawful reasons include our use of your personal information being necessary for the purchase of goods or services, or for compliance with a legal obligation.
 

WHY WE COLLECT YOUR PERSONAL DATA AND HOW WE USE IT

At D8 Made Limited we like to get to know our customers – this is, after all, how we find new ways to provide you with an extraordinary experience. We use information about you in a number of ways, including providing services that you have requested, offering you a personalised experience and informing you about special events or exciting D8 Made news. We might also use the information we have to contact you about any information we might need to process your orders, returns or queries. Below is how we use your data: To carry out our business and to provide a service or carry out a contract with you. To enable the fulfilment of and delivery of products and services you have ordered. We may share your personal information with our delivery partners and third party concessions. To process payments. D8 Made Limited does not store any payment card numbers once the transaction has been completed. We share your personal information with credit card companies and other payment providers. To contact you with important information relating to your booking or purchase, such as confirming your order, letting you know about returns and refunds. We share your information with our communication partners for this purpose. To process your tax free rebates. We share your personal information with HMRC. Where we have your consent, to: Send you marketing updates via email about all the latest news, events and offers here at D8 Made. You can unsubscribe at any time by clicking the link in any email.

We share your personal information with a variety of third party email marketing providers who assist us in delivering our email marketing campaigns to you. To: Use your details to show you advertising on social media platforms such as Facebook and Instagram or via other third party advertising that may appear on other websites you use. Online advertising channels we may use are: digital display, video on demand, search engine marketing, paid social - these are all on third party sites or platforms. We may tailor emails and online advertising to the things you love, so they’re relevant to your location, what you have shown an interest in and the things you buy from us. Where we have justifiable reason (legitimate interest) we may use your data for: Events. We share your personal information with any applicable third party hosting the event and ticketing companies such as Eventbrite. Customer service. To respond to customer service enquiries raised in person, online, social media or on the phone. Our customer services team uses a client relationship management system (CRM) which is hosted and stored externally.

Data analysis: We analyse aggregated customer information with other interactions customers have with D8 Made in order to continually improve the products and services we offer in person, via our website and mobile applications. We do this using third party data analytics such as Google Analytics. Classifying our audience into groups or segments We use shopping habits information regarding your personal or professional interests, demographics, experiences with our products and contact preferences. These segments help us to understand our audience better. We do this using our customer relationship management system.
 

THE PRIVACY AND ELECTRONIC COMMUNICATIONS REGULATIONS (PECR)

Where we have collected your contact details in the process of a sale (or negotiations of a sale) either in store or online, of a product or service, D8 Made Limited will have PECR compliant permission to send you email marketing communications. We will only send you emails to market D8 Made Limited’s products and services. You will be able to say no to receive these emails when we first collect your contact details and you will be able to unsubscribe in every subsequent communication from us.
 

SHARING YOUR INFORMATION

We use third party platforms to manage our customer relationship management using CRM systems; email marketing campaigns; online advertising, customer analytics, events; booking of appointments, fulfillment of orders, delivery, returns, refunds, IT services; etc. In providing the services, your personal information will, where applicable, be used by the service provider on our behalf. We will check any third party that we use to ensure that they can provide sufficient guarantees regarding the confidentiality and security of your personal information. We will have written contracts with them which provide assurances regarding the protections that they will give to your personal information and their compliance with our data security standards and international transfer restrictions.
 

BUSINESS ADMINISTRATION AND LEGAL COMPLIANCE

In certain circumstances, we share and/or are obliged to share your personal information for business administration and legal compliance purposes with third parties outside D8 Made Limited. We may use your personal information in connection with a business transition (such as a merger, acquisition by another company, or a sale of all of or portion of our assets), to enforce our legal rights and or to protect the rights of third parties and it is in our legitimate interest to do so. In such instances it will be necessary to share your personal information with external professional advisors such as lawyers and accountants, or insurers or financial institutions. We may use your personal information for legal compliance purposes and to enforce our legal rights. In such instances it will be necessary to share your personal information with external parties such as administrative authorities (HMRC), police and public prosecutors or to comply with a court order. It is our legal obligation to do so. The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and Rosemary Water Limited does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal details to these websites.
 

THIRD PARTY LINKS OR SERVICES

Our website, app and emails may from time to time contain links to third party websites and services. Please remember that when you use a link to go from our sites to another website or you request a service from a third party, this Privacy Policy no longer applies. Your browsing and interaction on any other websites, or your dealings with any other third party service provider, is subject to that website’s or third party service provider’s own rules and policies. We do not monitor, control, or endorse the privacy practices of any third parties. We encourage you to become familiar with the privacy practices of every website you visit or third party service provider that you deal with and to contact them if you have any questions about their respective privacy policies and practices. This Privacy Policy applies solely to personal information collected by us through our Service and does not apply to these third party websites and third party service providers.
 

CHILDREN

Customers need to be over 16 years old to create an account with us and to sign up to receive our newsletter. We do not knowingly collect Personal Data from children under the age of sixteen (16). If you are under the age of sixteen (16), please do not submit any Personal Data through the Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data through the Services without their permission. If you have reason to believe that a child under the age of 16 has provided Personal Data to us through the Services, please email us at, office@d8made.com and we will endeavour to delete that information from our databases.
 

CONFIDENTIALITY AND SECURITY OF YOUR PERSONAL INFORMATION

We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration. We do not sell your personal information for any purpose. We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from unauthorised access, improper use or disclosure, unauthorised modification, and unlawful destruction or accidental loss. All of our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of our Services.

HOW TO ACCESS YOUR INFORMATION AND OTHER RIGHTS

You have the following rights in relation to the personal information we hold about you:

1. Your right of access
If you ask us, we’ll confirm whether we’re processing your personal information and, if so, provide you with a copy of that personal information. If you require additional copies, we may need to charge a reasonable fee.

2. Your right to correct information
If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it corrected. If we’ve shared your personal information with others, we’ll let them know about the changes where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

3. Your right to delete information
You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable). If we’ve shared your personal information with others, we’ll let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

4. Your right to restrict information
You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or you object to us processing it. It won’t stop us from storing your personal information though. We’ll tell you before we lift any restriction. If we’ve shared your personal information with others, we’ll let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

5. Your right to data portability
You have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.

6. Your right to object
You can ask us to stop processing your personal information, and we will do so, if we are: 

  • Relying on our own or someone else’s legitimate interests to process your personal information, except if we can demonstrate compelling legal grounds for the processing; or 
  • Processing your personal information for direct marketing.
  • Making automated decision-making and profiling. You have the right not to be subject to a decision when it’s based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for entering into, or the performance of, a contract between you and us.

‚Äč7.Your right to withdraw consent
If we rely on your explicit consent as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.

8.Your right to lodge a complaint with the supervisory authority
If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113. Our ICO registration number is ZA487673.
 

 

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