Generally, we collect your information when you decide to interact with us. This could include purchasing online, over the phone, in person when you sign up to receive emails from us. We also look at how customers use our website, so that we can offer the best possible experience. We collect information in a number of ways which are listed below: When you register or use www.d8made.com (the "Website")
We only collect the information that’s necessary to carry out our business, provide the particular service you’ve requested and to keep you up to date about all the latest exciting D8 Made Limited news. Information we obtain directly from you:
From time to time we may screen our database against recognised data files such as National Change of Address file to help us keep our database up to date.
Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp, Instagram or Twitter, you may give us permission to access information from those accounts or services.
We may include information found in places such as Companies House and information that has been published in for example articles/newspapers/online.
In order for our use of your personal information to comply with applicable data protection law, that use by us needs to fall under at least one of the specific lawful reasons that are set out in applicable data protection law. Examples of these lawful reasons include our use of your personal information being necessary for the purchase of goods or services, or for compliance with a legal obligation.
At D8 Made Limited we like to get to know our customers – this is, after all, how we find new ways to provide you with an extraordinary experience. We use information about you in a number of ways, including providing services that you have requested, offering you a personalised experience and informing you about special events or exciting D8 Made news. We might also use the information we have to contact you about any information we might need to process your orders, returns or queries. Below is how we use your data: To carry out our business and to provide a service or carry out a contract with you. To enable the fulfilment of and delivery of products and services you have ordered. We may share your personal information with our delivery partners and third party concessions. To process payments. D8 Made Limited does not store any payment card numbers once the transaction has been completed. We share your personal information with credit card companies and other payment providers. To contact you with important information relating to your booking or purchase, such as confirming your order, letting you know about returns and refunds. We share your information with our communication partners for this purpose. To process your tax free rebates. We share your personal information with HMRC. Where we have your consent, to: Send you marketing updates via email about all the latest news, events and offers here at D8 Made. You can unsubscribe at any time by clicking the link in any email.
We share your personal information with a variety of third party email marketing providers who assist us in delivering our email marketing campaigns to you. To: Use your details to show you advertising on social media platforms such as Facebook and Instagram or via other third party advertising that may appear on other websites you use. Online advertising channels we may use are: digital display, video on demand, search engine marketing, paid social - these are all on third party sites or platforms. We may tailor emails and online advertising to the things you love, so they’re relevant to your location, what you have shown an interest in and the things you buy from us. Where we have justifiable reason (legitimate interest) we may use your data for: Events. We share your personal information with any applicable third party hosting the event and ticketing companies such as Eventbrite. Customer service. To respond to customer service enquiries raised in person, online, social media or on the phone. Our customer services team uses a client relationship management system (CRM) which is hosted and stored externally.
Data analysis: We analyse aggregated customer information with other interactions customers have with D8 Made in order to continually improve the products and services we offer in person, via our website and mobile applications. We do this using third party data analytics such as Google Analytics. Classifying our audience into groups or segments We use shopping habits information regarding your personal or professional interests, demographics, experiences with our products and contact preferences. These segments help us to understand our audience better. We do this using our customer relationship management system.
Where we have collected your contact details in the process of a sale (or negotiations of a sale) either in store or online, of a product or service, D8 Made Limited will have PECR compliant permission to send you email marketing communications. We will only send you emails to market D8 Made Limited’s products and services. You will be able to say no to receive these emails when we first collect your contact details and you will be able to unsubscribe in every subsequent communication from us.
We use third party platforms to manage our customer relationship management using CRM systems; email marketing campaigns; online advertising, customer analytics, events; booking of appointments, fulfillment of orders, delivery, returns, refunds, IT services; etc. In providing the services, your personal information will, where applicable, be used by the service provider on our behalf. We will check any third party that we use to ensure that they can provide sufficient guarantees regarding the confidentiality and security of your personal information. We will have written contracts with them which provide assurances regarding the protections that they will give to your personal information and their compliance with our data security standards and international transfer restrictions.
In certain circumstances, we share and/or are obliged to share your personal information for business administration and legal compliance purposes with third parties outside D8 Made Limited. We may use your personal information in connection with a business transition (such as a merger, acquisition by another company, or a sale of all of or portion of our assets), to enforce our legal rights and or to protect the rights of third parties and it is in our legitimate interest to do so. In such instances it will be necessary to share your personal information with external professional advisors such as lawyers and accountants, or insurers or financial institutions. We may use your personal information for legal compliance purposes and to enforce our legal rights. In such instances it will be necessary to share your personal information with external parties such as administrative authorities (HMRC), police and public prosecutors or to comply with a court order. It is our legal obligation to do so. The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and Rosemary Water Limited does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal details to these websites.
We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration. We do not sell your personal information for any purpose. We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from unauthorised access, improper use or disclosure, unauthorised modification, and unlawful destruction or accidental loss. All of our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of our Services.
You have the following rights in relation to the personal information we hold about you:
1. Your right of access
If you ask us, we’ll confirm whether we’re processing your personal information and, if so, provide you with a copy of that personal information. If you require additional copies, we may need to charge a reasonable fee.
2. Your right to correct information
If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it corrected. If we’ve shared your personal information with others, we’ll let them know about the changes where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
3. Your right to delete information
You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable). If we’ve shared your personal information with others, we’ll let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
4. Your right to restrict information
You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or you object to us processing it. It won’t stop us from storing your personal information though. We’ll tell you before we lift any restriction. If we’ve shared your personal information with others, we’ll let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
5. Your right to data portability
You have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.
6. Your right to object
You can ask us to stop processing your personal information, and we will do so, if we are:
7.Your right to withdraw consent
If we rely on your explicit consent as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.
8.Your right to lodge a complaint with the supervisory authority
If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113. Our ICO registration number is ZA487673.